FAQs

FAQs

Orders

Where's my pattern?

Your patterns will be sent as PDF attachments to the email address you gave during checkout. You’ll receive an order confirmation first, which confirms your order has been placed, then as soon as your payment goes through – usually only minutes later – you’ll receive an email with your PDF patterns. In the email – the links to the patterns are under the column “Download”. Click on each one to open the files. Depending on your settings, PDFs will either open in your internet browser or save to your downloads folder.

Can I return a PDF pattern purchase?

I do not accept returns, exchanges or cancellations for digital downloads. But please do contact me if you have any issues with your order, I’ll be very happy to help.

General

What yarn should I use? / What yarn did you use?

I’m not tied to any particular brand which is why I give generic yarn descriptions in my patterns (e.g. DK weight 100% cotton). Most yarn brands are pretty comparable and typically hand-makers know who/what they like, which is why I tend to leave these decisions to you. HOWEVER, I know some people (hello and welcome newbs + shout-out to my perfectionist pals!) like to be given clear direction. So, wherever possible I link directly to the materials used on the pattern support page (accessed via your PDF) and also provide a link to yarn substitutions should the supplies be out of stock or discontinued.

 

For those simply interested in my choices – I most typically use Drops yarn from Garnstudio, a Norwegian company making affordable yarns with (mostly) natural materials. I find the quality and price combination hard to beat. The exception to this is DK cotton, where I use Ricorumi from Rico Design.

 

A breakdown of the yarns I typically use:

Aran weight cotton – Drops Paris

Aran weight 100% wool – Drops Alaska

Aran weight cotton + linen blend – Drops Bomull-Lin

Super chunky 100% wool (with felting properties) – Drops Snow

DK weight cotton – Ricorumi from Rico Design

Tell me more about your partner charity?

I’m so glad you asked! World At Play do life-changing and life-enhancing work and it’s my greatest joy that our shared love of playing with fibre is contributing to their work. 

 

World at Play are a small charity making a big impact. They give disadvantaged children and marginalised adults access to opportunities to play and learn. Over the last 15 years they have delivered international projects with (fully trained) volunteers providing play sessions in refugee camps, foster homes, youth clubs, schools and care-centres in Kosovo, Bosnia, Romania, Serbia, Croatia, Bulgaria, Turkey and Uganda. Their projects have a lasting impact on the children who take part, as well as their carers and the WAP volunteers.

 

This beautiful anecdote from one of the volunteers on the 2019 Uganda Project speaks volumes about why play is so important: “The children here don’t have easy lives, their families have fled terrible situations, they often have to take care of younger siblings and they have to walk a long way to school. But give them the time and space to play and you see these burdens melt away in an hour of colourful, silly, giggle-filled pure childhood.”

 

To learn more, find opportunities to volunteer, or to make a donation of your own, please visit: worldatplay.org – otherwise, keep browsing and supporting my little studio, knowing that your craft is bringing smiles and joy to children in difficult circumstances. Thank you SO MUCH x

How much should I charge for my finished item?

I believe handcrafted work carries great value and you should be compensated accordingly.

 

I’m not going to set your prices for you but I urge you to charge AT LEAST:

the cost of all materials + an hourly rate of at least minimum wage for every hour it takes you to complete the project.

 

With this in mind, no handmade product should ever be less than £10. A handmade blanket should not be less than £100.

 

If you are a seller and think this method makes your prices “too high”, I urge you to have a stern word with yourself. Your time and your work is valuable. And you may be surprised that when YOU start to value your work, buyers do too!

Still got a question? Let me help!

Permissions

Can I sell items made from your patterns?

You are very welcome to sell items you have made following my patterns, on the condition that you credit sarling.com and tag me on social media. I love supporting fellow makers and am honoured you’d like to feature my designs in your shop!

 

Although I don’t want to dictate how you run your business, I would like to ask that you charge responsibly for your handmade work. This means calculating your material costs plus an hourly rate for the time it takes you to make it. Your hourly rate should be *at least* minimum wage. You should make a profit from each item you sell. Your work should be expensive because it is valuable!

Can I use your photographs for my listing if my finished item looks the same?

Sorry, no. Under no circumstances can you copy, download or use the photographs on sarling.com, on my social media accounts or in PDF patterns.

 

I do love to see your own photos of your projects though! Tag me @sarling.studio with finished or work-in-progress snaps and each month a lucky someone will win a free pattern – so get out there and start snapping shots of your work! ( – and then remember to tag me to enter!)